Job Description
Blue Yonder is undergoing tremendous SAAS/DevOps transformation and this is a very exciting time to join our team! The Support Engineer will be responsible for working with global functional & technical teams under various customer engagements to gather and understand the technical / functional reported issues/problems and drive towards solutions and fixes. The Individual will work with regional customers/stakeholders to rollout, support our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction. The Support Engineer will work as a Squad member to support our SaaS customers on Azure environment and provide Solution/Product support to our On Prem customers.
What you'll do:
- Provide excellent customer experience and solution support to BY customers
- Resolves customer cases mostly with low/medium severity; occasionally high/critcal. Displays end-to-end ownership.
What you'll do:
- Provide excellent customer experience and solution support to BY customers
- Resolves customer cases mostly with low/medium severity; occasionally high/critcal. Displays end-to-end ownership.
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