Job Description
Job Profile - Support Engineer I
Overview
BY is looking for a Support Engineer to join our Platform Services, this position is responsible for the support and administration of BY Connect powered by MuleSoft Enterprise Service Platform, DMS2021, Platform 2023 (these are integration platforms). The Support Engineer must possess a broad range of analytical/technical skills and experience with enterprise-class services. The Support Engineer will work with a team of technical staff within BY and should have Experience in installing, patching, deploying, upgrading, troubleshooting and performance tuning of integration components.
Responsibilities
- Respond to and resolve incidents escalated from operational teams and performance tuning requests utilizing critical thinking skills.
- Create and maintain documentation related to services, solutions and interfaces. Work with the performance support team to plan training, documentation, and communication for major projects or rele...
Overview
BY is looking for a Support Engineer to join our Platform Services, this position is responsible for the support and administration of BY Connect powered by MuleSoft Enterprise Service Platform, DMS2021, Platform 2023 (these are integration platforms). The Support Engineer must possess a broad range of analytical/technical skills and experience with enterprise-class services. The Support Engineer will work with a team of technical staff within BY and should have Experience in installing, patching, deploying, upgrading, troubleshooting and performance tuning of integration components.
Responsibilities
- Respond to and resolve incidents escalated from operational teams and performance tuning requests utilizing critical thinking skills.
- Create and maintain documentation related to services, solutions and interfaces. Work with the performance support team to plan training, documentation, and communication for major projects or rele...
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