Job Description

A leading online community platform in the Philippines is seeking a Training & Quality Analyst to support their support enablement efforts. The role focuses on improving agent performance through effective SOPs and training materials. Responsibilities include identifying gaps between product behavior and agent execution, translating insights into documentation, and collaborating closely with support leadership to enhance training processes. Strong analytical skills and the ability to create clear training resources are essential for success in this position.
#J-18808-Ljbffr

Ready to Apply?

Take the next step in your AI career. Submit your application to Nas.io today.

Submit Application