Support Coordinator I - LATAM

Job Title: Support Coordinator I - LATAM

Location: Lorena neighborhood, Office-based (No remote work initially – possibility to work one day remote after the probation period)

Schedule: Monday through Wednesday, rotating Thursday. 12:00PM - 9:00PM

Salary Range: $3,000,000 - $4,000,000 COP per month, based on experience and English proficiency

Company Overview

Join our dynamic Service and Support team as a Dispatcher, where you will play a critical role in optimizing our technical resources through strategic dispatching of service requests. This position is pivotal in managing both in-house and field technical deployments to ensure we meet our contractual obligations and service level agreements.

Key Responsibilities

• Serve as the primary contact for all client service requests.
• Schedule and dispatch service engineers for remote or onsite service, ensuring optimal utilization of re...