Job Description

Overview

This individual will be a member of a team focused on providing technical support and timely, effective solutions to complex business problems through the troubleshooting, triaging, and testing of our energy-specific software applications. The individual should have a strong desire for continuous learning and growth of technical and functional skills with the aspiration to leverage these skills to provide a positive customer experience. The role requires extensive interactions with customers via written and verbal communications.

Responsibilities

  • Responsible for the triage of customer reported issues, identifying, documenting and configuration recommendations of software defects within SLA timelines
  • Work closely with our product and engineering teams to provide detailed problem descriptions of customer incidents
  • Participate in the configuration, enhancement, and testing phases associated with software changes
  • I...

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