Job Description
Job Description
About the Opportunity...
As a Support Consultant – Payroll, you’ll be part of our Support team, reporting to the Support Operations Lead. You’ll become an expert in the ELMO platform, managing and documenting solution configurations and providing systems-related troubleshooting to both internal stakeholders and our external customers.
You’ll be on the front line of our customer experience: handling enquiries via phone and email, logging and tracking tickets, and making sure every interaction reflects ELMO’s professional standards. You’ll also help customers get the most out of their system through user training, quick reference guides, and manuals.
What You’ll Do...
Develop an in-depth knowledge of all ELMO systems, with a focus on payroll.
Respond to client calls and emails, providing timely, customer-centric support
Configure databases underpinning ...
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