Support Centre Agent

Position Overview: To provide world-class telephonic and online support to users of the VeriClaim Billing System. Ensure ultimate customer satisfaction for both internal and external clients by resolving queries within the given turnaround times. Reports to: Support Centre Team Leader Experience: Minimum of 1 year’s VeriClaim Experience. Previous experience working in a Support Centre environment will be an advantage. Essential Job Functions: Manage large amounts of inbound and outbound calls. Manage large volumes of tickets within set time frames. Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives. Evaluate concerns of the customers and provide logical workable solutions. Escalate issues to relevant department, for further investigation, where needed. Build sustainable relationships and engage customers by going the extra mile. Meet induvial and team qualitative and quantitative targets. Document all call and ticket informat...