Job Description
This is a remote position.
Build Systems That Heal Themselves
Most companies treat support as reactive.
We don't.
We believe infrastructure should be observable, intelligent, and progressively autonomous.
Our Managed Services team exists to move clients from fragile environments to mature, self-healing systems powered by automation and AI.
We're looking for Support & Automation Engineers who think beyond tickets. Engineers who see recurring incidents and instinctively ask:
Why is this happening repeatedly — and how do we eliminate it permanently?
If that's how you think, keep reading.
What You'll Actually Do
This is not a helpdesk role.
This is systems engineering with accountability.
You will: Your success is measured not by tickets closed —
Monitor & Protect Client Systems
Proactively monitor cloud infrastructure, data platforms, and AI workloads
Identify performance degradation, anomalies, and failure patterns
Perform root cause ana...
Build Systems That Heal Themselves
Most companies treat support as reactive.
We don't.
We believe infrastructure should be observable, intelligent, and progressively autonomous.
Our Managed Services team exists to move clients from fragile environments to mature, self-healing systems powered by automation and AI.
We're looking for Support & Automation Engineers who think beyond tickets. Engineers who see recurring incidents and instinctively ask:
Why is this happening repeatedly — and how do we eliminate it permanently?
If that's how you think, keep reading.
What You'll Actually Do
This is not a helpdesk role.
This is systems engineering with accountability.
You will: Your success is measured not by tickets closed —
Monitor & Protect Client Systems
Proactively monitor cloud infrastructure, data platforms, and AI workloads
Identify performance degradation, anomalies, and failure patterns
Perform root cause ana...
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