Job Description

You are part of the live operation, communicating with all Wolt users - customers, couriers or restaurants - providing the best support a hungry person could wish for. 

  • Processing incoming live chats from our customers, venues and couriers in shifts.
  • Development of our support function together with the support team as well as other teams within Wolt.
  • You provide both inbound and outbound support via phone calls.
  • Proactive problem solving by monitoring order volume with our internal tools
  • Ensuring that the delivery operation runs smoothly, in close consultation with the operations team. 

    • Our humble expectations

  • You have excellent communication skills - speak fluent German and can express yourself well in English.
  • This is a shift work position. You can work mornings, evenings and even weekends - Wolt is available to his clients seven days a week.
  • You have already gained experienc...

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