Job Description

Summary

SUMMARY

The Support Associate position provides exceptional customer service to help sustain and improve the use of the Clients Enterprise Solutions. This will be accomplished by timely delivery of services, successful identification and resolution of issues or service requests, and through interactive customer communication.


Responsibilities include working with the customer to troubleshoot, document, and resolve software or technical problems.


The ideal candidate will be highly motivated and have a passion for software, technology, customers, and problem solving. If you are self-driven, enjoy working in a team environment, have a pioneering spirit and enjoy helping others be successful.

Responsibilities

RESPONSIBILITIES

  • Serve as first point of contact (via phone, email, and web-based support portal) for Client’s
    Customers regarding softwar...

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