Job Description
POSITION SUMMARY
The Support Analyst is responsible for the effective support and maintenance of all technology equipment and related software systems. This includes but is not limited to installing, configuring, diagnosing, repairing, and upgrading hardware, equipment and any related software systems while ensuring optimal performance. This role responds to front line service desk requests as well as escalated service desk issues. Responsibility includes the ability to effectively troubleshoot in a timely and accurate method, manage competing priorities, and provide end user training/assistance where required. As part of the Information Systems (IS) Service team, this role participates in the overall regional service delivery model serving all member hospitals in ESC LHIN region.
WHAT YOU'LL DO
- Responds to service desk requests and issues as part of a regional team.
- Demonstrate superior verbal & written English communication.
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