Support Analyst – Voice

Position Overview

We are seeking a Support Analyst to join our Karachi office and support projects for an Australian-based company. This role offers exposure to international standards and practices, with office timings aligned to Australian business hours.

Key purpose of the team:

The Managed Services Practice delivers end-to-end outsourced IT management solutions tailored to meet the evolving needs of our clients. Core service offerings include Help Desk support, Network Monitoring and Management, Server and Desktop Management, Voice and Data services, Cyber Security, and ongoing Infrastructure Maintenance.

The Support Team is responsible for providing multi-tiered technical support, ensuring timely and effective resolution of client issues. Their performance is measured against clearly defined Key Performance Indicators (KPIs), which align with strategic objectives to ensure high levels of client satisfaction and the consistent fulfilment of contractua...