Job Description
Description
Job Description
Position: Support Analyst
Reports To: Manager of Customer Support
Location: Hyderabad, India
Job Overview
The Support Analyst is a key member of an overall team responsible for initial customer contact across the full suite of Reveal software. They are responsive, helpful, thorough, and communicative when working with those internal and external to Reveal. This individual is quick at determining the level of support required and performing triage to prepare tickets for up-line team members. This a remote role.
Responsibilities & Duties
Job Description
Position: Support Analyst
Reports To: Manager of Customer Support
Location: Hyderabad, India
Job Overview
The Support Analyst is a key member of an overall team responsible for initial customer contact across the full suite of Reveal software. They are responsive, helpful, thorough, and communicative when working with those internal and external to Reveal. This individual is quick at determining the level of support required and performing triage to prepare tickets for up-line team members. This a remote role.
Responsibilities & Duties
- Create a positive customer experience utilizing chat enabled AI technologies.
- Respond to customer inquiries in a timely manner and resolve issues based on the Application Support Playbook.
- Triage ticket by complet...
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