Support Analyst

We’re looking for a technical Support Analyst who enjoys solving problems, thinking critically, and helping users get real value from technology.

This role sits at the frontline of our application support team. You’ll work directly with end-users to troubleshoot issues, clarify system functionality, and ensure users can operate efficiently and confidently. It’s suited to someone who is analytical and proactive in finding solutions rather than waiting for instructions.

If you’re someone who asks “why” as often as “how”, is technically minded, communicates clearly, and takes ownership of outcomes, this role will suit you.

What You’ll Do

Deliver high-quality customer support

• Respond to end user queries within agreed service levels.
• Investigate, troubleshoot, and resolve system-related issues independently.
• Understand customer business processes to assess issue severity and impact.
• Keep end users informed...