Job Description

SupportAnalyst

Remote|Full-Time|MelbourneTimeZone(7:30am–6:00pmshifts)

We’relookingforatechnicalSupportAnalystwhoenjoyssolvingproblems,thinkingcritically,andhelpingusersgetrealvaluefromtechnology.

Thisrolesitsatthefrontlineofourapplicationsupportteam.You’llworkdirectlywithend-userstotroubleshootissues,clarifysystemfunctionality,andensureuserscanoperateefficientlyandconfidently.It’ssuitedtosomeonewhoisanalyticalandproactiveinfindingsolutionsratherthanwaitingforinstructions.

Ifyou’resomeonewhoasks“why”asoftenas“how”,istechnicallyminded,communicatesclearly,andtakesownershipofoutcomes,thisrolewillsuityou.

WhatYou’llDo

Deliverhigh-qualitycustomersupport

  • Respondtoenduserquerieswithinagreedservicelevels.

  • Investigate,troubleshoot,andresolvesystem-relatedissuesindependently.

  • Understandcustomerbusinessprocessestoassessissueseverityandimpact.

    ...

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