Job Description
Overview of the role:
We are looking for a Level 1 Support Analyst (Service Desk) to act as the first line of support for internal users, ensuring fast, efficient, and high-quality assistance with a strong focus on employee experience. This role is essential to maintaining business continuity and supporting daily operations in a dynamic corporate environment.
What you'll do:
Provide first-level technical support through ITSM tools, Slack, email, and other support channels
Receive, classify, prioritize, and resolve incidents and service requests according to SLA
Troubleshoot and resolve L1 issues related to end-user devices and workplace tools
Provide support for MacOS workstations (setup, troubleshooting, and user assistance)
Support corporate tools such as Google Workspace and Slack
Assist with access and permission requests in GitHub
Provide basic support for device management using Jamf
Escalate unresolved issues to L2/L3 teams following defined ...
We are looking for a Level 1 Support Analyst (Service Desk) to act as the first line of support for internal users, ensuring fast, efficient, and high-quality assistance with a strong focus on employee experience. This role is essential to maintaining business continuity and supporting daily operations in a dynamic corporate environment.
What you'll do:
Provide first-level technical support through ITSM tools, Slack, email, and other support channels
Receive, classify, prioritize, and resolve incidents and service requests according to SLA
Troubleshoot and resolve L1 issues related to end-user devices and workplace tools
Provide support for MacOS workstations (setup, troubleshooting, and user assistance)
Support corporate tools such as Google Workspace and Slack
Assist with access and permission requests in GitHub
Provide basic support for device management using Jamf
Escalate unresolved issues to L2/L3 teams following defined ...
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