Support Analyst (Mid-Market Customer Support)

Help Businesses Get More from Their ERP, Payroll & Workforce Management Systems

Join the client's Mid-Market Customer Success & Experience team and play a key role in helping businesses get the most from their business-critical software. If you enjoy solving complex technical problems, working directly with customers, and collaborating across teams to deliver outstanding outcomes, this is an opportunity to make a real impact while growing your expertise in ERP, payroll, and workforce management solutions.

About the Role

As a Support Analyst, you'll provide high-quality technical and application support to client's Mid-Market customers and partners. You'll take ownership of customer issues from initial investigation through to resolution, helping diagnose product, configuration, integration, and data-related challenges while delivering exceptional customer service throughout the process.

Working closely with Product, Engineering, Professional Services, Cus...