Job Description

Job Description

:

This is a full-time, computer-professional-exempt position. An analyst in this position will be responsible for troubleshooting and resolving issues related to all ELLKAY software products. The successful candidate will receive issues either by phone or email, will communicate effectively throughout the troubleshooting process, will clearly understand when certain issues require escalation, and will successfully manage multiple issues at the same time.

Essential Duties & Responsibilities:

  • Respond to customer queries in a timely and accurate way via email and possibly phone.
  • Serve as the primary point of contact for all support communication, both oral and written.
  • Be available to engage with clients on the support phone queue and communicate with team members on status changes.
  • Create and maintain accurate documentation for each support issue.
  • Available to actively monitor work queue for proper ...

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