Support Analyst

• Support data centre hardware, operations, and infrastructure systems

About Our Client

This opportunity is within a well-established organisation in the retail industry. The company operates on a large scale, delivering exceptional products and services to its customers while maintaining a strong focus on technology and innovation.

Job Description

• Provide first-level technical support to end-users, resolving hardware and software issues efficiently.
• Monitor and address system performance issues to ensure smooth operations.
• Respond to and resolve support tickets within defined service level agreements.
• Collaborate with the technology team to implement system updates and improvements.
• Document technical issues and solutions for future reference.
• Assist in maintaining and updating IT equipment and software inventory.
• Communicate effectively with stakeholders t...