Job Description
Reporting The Support Analyst will typically report to the Head, Agile CoE. Experience - 4-8 years of experience A support analyst should have strong background in site reliability engineering principles, with proven expertise in designing and implementing solutions to ensure the reliability, availability, and performance of microservices-based systems. This role requires hands-on experience with cloud platforms, automation tools, monitoring solutions, and a deep understanding of microservices architecture. The support analyst will lead a team of SREs (Support Reliability Engineer) at partner and collaborate closely with development, operations, and other cross-functional teams to drive improvements in reliability, scalability, and efficiency across our microservices ecosystem. Key Deliverables: . Reliability Enhancements: Lead efforts to improve the reliability, availability, and performance of microservices-based systems. . Incident Management: Develop and implement incident ...
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