Support Analyst Engineer

Company Description

As a Support Analyst Engineer at Kwan Tecnología, you will work in Top Silicon Valley companies. In this position you will work closely with a recognized leader program in Master Data Management (MDM) and a pioneer in data asset management, is an innovative, single solution for managing, governing, and consuming all shared data assets.

Job Description

As a member of the Support team, you will analyze, replicate and resolve reported customer issues of varying complexity. Provide written and verbal consultation to debug customer related issues. Assess whether the bug is an external issue, a user issue, or requires a solution that will need to be developed by the product supporting engineering department. Document all reported issues, individualized solutions, and product defects in the support call tracking system.

Qualifications

• Bachelor's degree or foreign equivalent in Computer Science or Engineering or related...