Job Description
- Provide Level 2 and Level 3 support to clients, managing and resolving issues via the JIRA support tool
- Create, track, and resolve support tickets, ensuring timely and accurate updates
- Collaborate with internal teams to efficiently resolve client issues
- Generate and analyze reports from JIRA to identify trends and areas for process improvement
- Manage service request queues and adjust to changing priorities while handling multiple tasks simultaneously
- Participate in client calls, including remote sessions for issue debugging, and mentor team members on handling calls and meetings
- Mentor and guide junior team members on product knowledge and skills
- Proactively identify opportunities to improve processes and operations
- Communicate effectively, professionally, and courteously with clients and internal teams
Skills Required
Computer Science, Automation, Isms, Information Security Management, Ssrs, Custom...
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