Job Description

Title: Support Account Manager (m/f/d)

Location:

Stuttgart, DE, 70563 Munchen, DE, 85609

Requisition ID: 132697

Job Summary


The Support Account Manager (SAM) combines technical expertise with customer success skills to ensure clients achieve maximum value from NetApp solutions. The SAM acts as a trusted advisor, driving product adoption, managing escalations, and supporting renewals and expansion opportunities.

Key Responsibilities

  • Advise customers on NetApp products and services to meet business goals.

  • Build and maintain relationships with technical stakeholders.

  • Oversee onboarding, adoption, and capacity management.

  • Conduct technical health checks and manage escalations.

  • Use data insights for proactive risk mitigation.

  • Assess and optimize customer NetApp assets.

  • Collaborate with Renewal Specialists and Sales for renewals and ex...

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