Job Description

About the job

Main Responsibilities & Accountabilities:


Job Purpose


  • Supports for Supply Chain Customer Engagement of customers in close collaboration with colleagues


  • Works in close collaboration & complementary to Trade and the Senior Customer Engagement Coordinators


  • Execute for segmentation actions in conjunction with Trade


  • Partake in SC collaboration strategy, joint scorecards & cost to serve improvements, coordinating internal & external stakeholders


  • Is a key enabler of building relationship for customers concerning the Order-to-serve processes


  • Proactively engages customers to deliver effective communication & continuous improvements


  • Liaises with Trade & O2S functions to drive service levels, optimal cost to serve & satisfaction of customers


  • Creates positive customer experience, providing added-value at every c...

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