Job Description

The Customer Service Representative is responsible for providing accurate, timely, and proactive support to customers by managing inquiries, quotations, order processing, shipment coordination, and communication across internal departments. This role ensures high service levels aligned with plant objectives while maintaining compliance with Safety, ISO, and International Trade requirements.

Key Responsibilities

Customer Communication & Support

  • Provide accurate and timely responses to customer requests, including expediting, shipment inquiries (regular and air), and quotations for new items.
  • Communicate holiday shipment blackout dates to all customers.
  • Issue annual fiscal year-end notifications regarding updated price lists.
  • Attend weekly meetings with key customers (Sherman, Marshalltown, NPW) and additional meetings as required.
  • Provide customers with information based on ATP (Available to Promise).
  • Follow up ...

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