Supervisory Medical Support Assistant

Summary The Supervisory Medical Support Assistant (MSA) serves in the Lexington VA Health Care System Daytime Clinical Call Center. Incumbent will oversee the operations of the Daytime Clinical Call Center staff on a day-to-day basis, providing guidance and direction to staff members and providing direct care through the answering of calls from our Veterans as well as supervisory responsibilities. This position is located at the Sousley Campus of the Lexington VA Health Care System. Responsibilities The Supervisory Medical Support Assistant (MSA) will plan and direct programs under the supervision and direction of the Nurse Manager for Connected Care. The Supervisory MSA has full responsibility for supervising the subordinate Team Lead, and Medical Support Assistants, known as the Daytime Clinical Call Center Staff. Assignments at this level include but are not limited to: Assigning and evaluating the work of subordinate staff Resolving complex problems to ensure patient services are m...