Job Description

Job Purpose


Operation supervisor, Bus Interchange is an integral role in SMRT Buses. Reporting to Interchange Manager and together with rest of the operation supervisors and officers, he/she oversees Bus Interchange operations to provide efficient bus services to passengers. This includes managing bus services, facilities & security, as well as assigning duties to the staffs. He/she also liaises with vendors to carry out maintenance work and acts as the liaising officer for lost and found items.

Responsibilities


Safety & Service

  • Conduct safety checks and safety engagement to Bus Captains and Interchange staffs
  • Site coordination for serious accidents
  • Manage commuter complaints/compliments
  • Oversee traffic and crowd control, and passenger service office operation

    • Operations

  • Conduct diversion/road works/shifting of bus stops briefing/bus stop survey
  • Assist Int...

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