Job Description

The Workforce Management Supervisor provides strategic direction and leadership to the Results site call center operations in areas of Real Time Management, Intraday Analysis, Forecasting and Scheduling, Capacity Planning and Login Administration.

We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX!

In this role you will:

  • Lead analytical, data driven, and tactical Workforce teams.

  • Identify future Workforce Management analysts and develop the bench strength

  • Identify and utilize employee strengths, while developing areas of opportunity.

  • Develop strong relationships with internal WFM and external customers

  • Collaborate, gain agreement, and communicate multiple competing site & WFM priorities

  • Consistently address performance or disciplinary concerns according to company policy

  • Oversee site WFM process improvements and consistently meet or exceed bill to pay ta...

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