Supervisor, Quality

At Asurion, we don't just redefine—we reinvent. We began by establishing a culture that rewards results and isn't confined by hierarchy. As a result, we have achieved phenomenal growth. Today, this entrepreneurial spirit is as strong as ever. It's in our DNA. We foster a culture where our team members are encouraged daily to make a difference—for our clients, customers, and themselves. Our dynamic and rewarding environment ensures that every team member can reach their full potential. This role plays a critical part in enabling consistent, high-quality customer experiences by aligning quality execution, analytics, and operational leadership.

PURPOSE AND DESCRIPTION:

The Quality & Insights Coach is a trusted quality expert who partners closely with operations leaders and cross-functional stakeholders to ensure consistent call center quality performance. This role is responsible for the development, integration, and execution of quality management programs and r...