Supervisor, Quality Assurance

Key Responsibilities

1. Quality System Maintenance & Optimization

· Responsible for the daily maintenance, monitoring, and continuous improvement of the quality management system, ensuring compliance with ISO9001, API or other relevant standards.

· Assist in organizing internal audits and management reviews and track the implementation of corrective actions for non-conformities.

· Update and optimize Quality Department processes, responsibility assignments, and process flow charts according to company development needs.

2. Quality Abnormalities & Customer Complaint Handling

· Lead the investigation and analysis of internal production quality abnormalities and external customer complaints.

· Utilize root cause analysis tools (e.g., 5 Whys, Fishbone Diagram, A3 methodology) to develop and verify corrective and preventive actions.

· Ensure closed-loop management of all quality issues and prepare comprehensive analysis reports.