Job Description
**MAIN PURPOSE OF THE ROLE**
Supervise the activities of a team of IT professionals who provide technical support to the organisation's information systems to ensure these systems operate effectively and reliably.
**MAIN RESPONSIBILITIES**
• Lead the day-to-day activities of a team of IT professionals to ensure that the organisation’s information systems and hardware resources function reliably.
• Activities of the team may include installing, configuring, administering, and maintaining a large system or several smaller systems.
• Supervise team members.
• Prioritise and assign tasks to ensure the team’s resources are used effectively and systems projects are implemented in accordance with project plans and budgets.
• Communicate with system users to identify and resolve user problems.
• Respond to more complex, escalated enquiries from team members and check the quality of their work.
**QUALIFICATIONS**
Supervise the activities of a team of IT professionals who provide technical support to the organisation's information systems to ensure these systems operate effectively and reliably.
**MAIN RESPONSIBILITIES**
• Lead the day-to-day activities of a team of IT professionals to ensure that the organisation’s information systems and hardware resources function reliably.
• Activities of the team may include installing, configuring, administering, and maintaining a large system or several smaller systems.
• Supervise team members.
• Prioritise and assign tasks to ensure the team’s resources are used effectively and systems projects are implemented in accordance with project plans and budgets.
• Communicate with system users to identify and resolve user problems.
• Respond to more complex, escalated enquiries from team members and check the quality of their work.
**QUALIFICATIONS**
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