Supervisor I, Operations Management

The Customer Support Supervisor oversees day‑to‑day support operations for Human API and Flyreel, ensuring timely, accurate, and high‑quality customer service delivery. This role manages a team of Support Representatives, drives performance, enhances workflows, and ensures service levels are consistently met across two highly technical, data‑driven platforms. The Supervisor acts as a partner to the Business Unit, Product, and Operations teams to support continuous improvement and customer satisfaction.

Accountabilities:

People & Performance Management

• Oversee onboarding of new Support Specialists to ensure understanding of Human API and Flyreel products, tools, workflows, and policies.
• Ensure all team activities adhere to established operational standards, SLAs, and compliance requirements.
• Facilitate continuous training and development on product updates, data handling, workflow changes, and customer scenarios.
• Manage individual ...