Supervisor

Job Title: Supervisor (Service Operations) Job Summary The Supervisor is responsible for overseeing daily service operations, ensuring high service standards, managing staff performance, and maintaining customer satisfaction. This role acts as a bridge between management and frontline employees, ensuring smooth and efficient service delivery.
Key Responsibilities 1. Operations Management Supervise daily operations to ensure services are delivered efficiently and on schedule Monitor workflow, staff allocation, and service quality Resolve operational issues promptly to minimize disruption 2. Staff Supervision & Training Lead, guide, and motivate frontline staff Conduct on-the-job training for new and existing employees Prepare duty rosters and manage attendance Ensure staff comply with company policies and procedures 3. Customer Service Handle customer inquiries, feedback, and complaints professionally Ensure a high level of customer satisfaction and service standards Build and mainta...