Supervisor, Direct Import Order Management

The Opportunity: 

As the Order Management Supervisor, you will be accountable for leading a team of Order Management analysts efficiently and accurately processing orders supporting Global customers.

In addition, you will also execute Direct Import (DI) policies regarding order management and escalating issues to the Management team in a timely manner. This role will manage their own accounts while monitoring team performance and adherence to service level agreements.

What Your Impact Will Be: 

Team Leadership and Management:

• Manage and supervise a team of Order Management Analysts, providing guidance, coaching, and feedback on performance and growth.
• Monitor team workload and ensure equitable distribution of tasks.
• Conduct regular team meetings to communicate updates, address challenges, and foster a collaborative environment.
• Identify tra...