Supervisor De Calidad (Cobranza Telefonica)

We are looking for a responsible Supervisor for QA Collections.
The position is complex.
It won't just be someone who oversees the work of others.
A supervisor is also responsible for advising, solving problems, and serving as a liaison between subordinates and upper management.
- He or She will have a thorough knowledge of the processes inherent to the responsibility of the position and will be oriented and focused on results.
- The objective will be to ensure that operations are carried out in a productive manner to ensure the correct Collection process.
**Responsibilities**:
- Ensure Collections operation area comply with the policy
- Organize workflow and ensure employees understand their delegated roles or tasks
- Monitor employee productivity and offer feedback and advice
- Maintain record of hours worked and personnel records
- Transmit information from the management team to employees and vice versa
- Prepare and send performan...