Supervisor, Data Network QoS

Purpose of the job

Responsible for evaluating, monitoring and troubleshooting all the performance aspects of the services carried over the Data Network, End to End, across/from the Data Network perspective.

Duties and responsibilities

• Maintain Data Network E2E Quality of Service Health Check Reporting.
• Build the database for all network elements across the network.
• Handle Quality Incidents and Complaints related to data network.
• Create & develop E2E Service Reports/Dashboards, along with analyzing and troubleshooting across the data network.
• Support during TX/Service outages.

• Achieve and maintain a high QoS level of the data network and ensure high quality performance while Identifying areas of enhancement proactively.
• Monitor, audit ...