Job Description

As the Supervisor - Customer Service, you will supervise a staff of customer service representatives that respond to requests from customers by telephone, walk-ins and/or e-mail and manages the daily workload to ensure required service volume and quality levels are attained. You will train and coach staff in standard policies, procedures, and best practices. You will identify opportunities for operational improvements and implements solutions. 

Responsibilities:

  • Ensure standard processes and procedures for buying, PO completion, branch & supplier communication, and other areas impacting buying activities
  • Monitor buying activity on a day-to-day basis to identify opportunities to improve working capital/service performance, training, and best-practice sharing; investigate and resolve why buying activities outside of system parameters are taking place
  • Ensure process group is sourcing, editing, pricing and expediting within the company and contract...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to Wesco today.

    Submit Application