Supervisor, Customer Service

Role Summary: As a service supervisor you are responsible for the management of all operational aspects and for the profit and loss account for a site. You will also be responsible for expanding and exploiting the service potential as well as ensuring and increasing customer satisfaction.
Responsibilities & Requirements: -Management of a team
- Ensuring and optimizing the operational KPIs
- Support of existing customers and acquisition of new customers in coordination with the sales department
- Conducting sales talks and concluding orders and service contracts - Monitoring and responsibility of the profit and loss account for a site - Optimization and continuous improvement of process flows in the service department
- Initiation of projects to increase efficiency
- Active participation in the development and implementation of innovative service processes
- Interface management with internal engineering, external service providers, purchasing, quality and other ser...