Supervisor, Customer Experience

This position is responsible for managing the daily activities of the Billing Operations team to ensure the accurate and timely billing of customer accounts. This role involves supervising staff, managing workflows, and implementing processes to enhance efficiency and customer satisfaction. The Billing Operations Supervisor will collaborate with various departments, including IT, customer service, credit/collections and regulatory teams, to resolve billing issues and support continuous improvement initiatives aligned with Southern Company Gas’ commitment to excellence and putting the customer at the center of what we do. This position requires strong leadership competencies to drive performance, foster teamwork, and deliver results.

**Key Responsibilities:**

+ **Leading People:** Supervise and lead the Billing Operations team, providing guidance, training, and performance evaluations to ensure team effectiveness and development. Foster a positive and inclusive work ...