Job Description
:
•Lead a team of customer service representatives in the field of order management, quotations, customer master data and other customer service related activities
• Responsible for the success of the daily operations of the team.
• Drive the resolution of complex customer requirements, manage and follow up escalations, liaising with partner functions. • Communicate cross functionally as required with Finance, Logistics, Warehouse, Technical Service, Regulatory, Legal, Sales, Marketing and Quality Systems to resolve challenges and optimize end-to-end processes
• Ensure that the Key Performance Metrics for Customer Services are met
• Support key Customer Service strategies to drive customer loyalty & resulting customer satisfaction score.
• Support Sales to enhance the customer experience by providing appropriate guidance.
• Take the lead and drive key projects to support local/corporate initiatives.
• Identify key improvement opportunities - system enhancements,...
•Lead a team of customer service representatives in the field of order management, quotations, customer master data and other customer service related activities
• Responsible for the success of the daily operations of the team.
• Drive the resolution of complex customer requirements, manage and follow up escalations, liaising with partner functions. • Communicate cross functionally as required with Finance, Logistics, Warehouse, Technical Service, Regulatory, Legal, Sales, Marketing and Quality Systems to resolve challenges and optimize end-to-end processes
• Ensure that the Key Performance Metrics for Customer Services are met
• Support key Customer Service strategies to drive customer loyalty & resulting customer satisfaction score.
• Support Sales to enhance the customer experience by providing appropriate guidance.
• Take the lead and drive key projects to support local/corporate initiatives.
• Identify key improvement opportunities - system enhancements,...
Ready to Apply?
Take the next step in your AI career. Submit your application to Thermo Fisher Scientific today.
Submit Application