Job Description

Cruise Administration Services, Inc. (CASI), a Carnival Cruise Line entity in the Philippines, is currently looking for a Supervisor, Crew Travel Operations. Only candidates located in the Philippines to apply.

Job Summary:

This position is responsible for supervising daily crew operations functions, such as ensuring that calls, emails, and chats are documented in accordance with the levels of service required. Responsible in making sure that SLAs are being met, measure performance with key metrics such as call abandonment, calls waiting, etc, anticipate escalations and take over calls when needed, ensure all Specialists’ adherence to policies for attendance and established procedures.

This role should also keep the management informed of any issues and problems being encountered on each shift.

Essential functions:

  • Ensure the daily crew travel operations meet the requirements, such as the required service level for calls, emails, ...

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