Supervisor, Conflicts Management

Overview The Supervisor, Conflicts Management will represent the service to the local markets and assist with technical queries and service delivery. The role-holder will be monitoring the Conflict Management Request queue volumes, in addition to collaborating with team members to ensure SLA for Conflicts’ Management is maintained and exceptional service provided. The individual should also contribute towards HR administrative tasks, the team's performance, planning and management, employee morale, learning, and professional development, as well as leading team meetings and providing necessary support to management. Main Responsibilities Assist the team and management in responding to technical queries relating to identifying and analyzing possible conflicts of interest for new business Conflict Management Request queue management, including adherence to SLA Manage work tasks to ensure deadlines are met while exceptional service is provided Support with team management, as required Col...