Supervisor - Business Banking Support

Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks.  

The Supervisor Business Banking Support leads the day‑to‑day customer service and support function for the Bank’s business banking customers, ensuring a high‑quality, efficient and consistent service experience. Supporting the wider Business Banking team, the role is responsible for supervising a team of bankers, maintaining and improving business banking support materials and processes, and monitoring team performance against agreed service levels and targets. Working closely with the Manager – Business Banking & Program Lending, the role contributes to customer retention, operational excellence and the delivery of the Bank’s business banking strategy.

Why...