Job Description

Supervisor / Assistant SupervisorJob Description Service
  • To ensure guest needs/expectations are met or exceeded by providing efficient and professional service
  • To lead by example, by demonstrating exemplary professionalism
  • To resolve any potential service failure issues
  • To liaise with the Kitchen to ensure a consistently good standard of food quality, efficient profitability and creative presentation
  • To perform duties in the best interests of the Company, ensuring that the corporate Vision, Mission statement and Values are upheld

  • Management
  • To maintain high standards in Customer Service through direct supervision
  • To ensure that all SOPs are adhered to and carried out in detail
  • To recommend improvements to the Manager or Management where appropriate
  • To conduct roll calls after reading the Daily Log Book or after given instructions by his/her superior
  • To attend to guests’ needs and complai...
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