Job Description
Job Description
Role: Service Desk SME_Level3
Location: PUNE
Job Summary -
Candidates with a minimum 3 years of IT Service Desk or End User Support experience. Should have domain expertise in End User Support Services, and skilled in technical troubleshooting and delivery operations support.
Years of experience needed -
Minimum 3 Years Of Experience
Technical Skills:
Role: Service Desk SME_Level3
Location: PUNE
Job Summary -
Candidates with a minimum 3 years of IT Service Desk or End User Support experience. Should have domain expertise in End User Support Services, and skilled in technical troubleshooting and delivery operations support.
Years of experience needed -
Minimum 3 Years Of Experience
Technical Skills:
- ITSM tool, Contact Center Platform handling, Windows Operating Systems, Desktop, Laptop, MDM, Office 365,
- Identity and Access Management, Printer, COTS Applications, Exchange Server, VPN, VOIP, other end devices and SharePoint
- Excellent spoken and written communication
- Active Listening
- Probing and Root Cause Analysis
- Analytic...
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