Job Description
Subject Matter Expert - Inbound Voice
Location : Infopark, Kochi
Qualification : Graduation Mandatory
Experience : Minimum 3–5 Years of experience as an SME in an Inbound Voice Process (Mandatory)
Shift : 6:00 PM – 3:00 AM (Monday - Friday)
Work Mode : Work from Office
Salary : ₹4.5 LPA – ₹5.5 LPA
We are seeking a highly motivated and experienced Subject Matter Expert (SME) to support inbound voice operations. The ideal candidate should possess strong process knowledge, excellent communication skills, and the ability to coach and guide team members to achieve operational excellence and customer satisfaction.
Responsibilities
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