Students Success Executive

ABOUT THE ROLE:

We are looking for a driven, people-first Student Success Executive who can do two things exceptionally well: deliver a smooth, positive experience for every student who reaches out to us — and proactively identify opportunities to help them get even more value from Biotecnika's offerings. This is a hybrid role — approximately 60% relationship management and support, 40% proactive sales including upsell, cross-sell, and re-activation of past students. You will be the voice of Biotecnika for hundreds of students and professionals every week. Your ability to build trust and convert conversations into enrolments will directly impact the company's growth.

KEY RESPONSIBILITIES:

Sales & Revenue Activities (40%)

• Identify upsell and cross-sell opportunities during every student interaction and convert them into enrolments.
• Proactively re-activate past students and lapsed leads through structured foll...