Student Worker - IT Support

Job Description

If you are looking to get a great Internship experience.

This is the opportunity to do so by joining the IT department at The LEGO Group! Play your part in our team success! As part of the Global End-User Support organization, you will have the opportunity to help us optimize the usage of business technologies to increase the productivity of The LEGO Group. In this case, your focus will be to ensure the LEGO Operaciones de México factory is enabled with the company IT Technology to support all factory employees.

Core Responsibilities

• ServiceNow: Proactively work with tickets (Incidents & Service-Requests) in our ITSM tool (Service Now), handling the preparation of equipment such as laptops or mobile devices.
• On-Site support: Provide onsite support with computer hardware, meeting rooms technology, and handling of mobile phone devices.
• Incidents solving: Diagnose software and hardware issues when ap...