Job Description

Student Support Officer (Australian RTO)

Ortigas, Pasig City (On-site)

Contract / Temporary

₱20,000 – ₱23,000 per month

We are looking for a highly motivated Student Support Officer to join our team and deliver high-quality, compliant, and student-focused support services within an Australian Registered Training Organisation (RTO).

Key Responsibilities

Student Support & Engagement

  • Provide first-level support via email, phone, and virtual channels
  • Assist with student onboarding, orientation, and general enquiries
  • Maintain regular communication to support student engagement
  • Escalate complex concerns (academic, welfare, complaints) when needed

Student Administration

  • Manage student records in SMS/LMS systems
  • Assist with enrolment, onboarding, and progression tracking
  • Prepare studen...

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