Student Success Advisor

Job Description

Job Title: Student Engagement Counsellor (SEC Counsellor)

Department: Academic Operation

Employment Type: Full-time

Job Overview:

We are looking for a proactive and empathetic Student Engagement Counsellor (SEC Counsellor) to join our Student Services team. In this role, you will be the first point of contact for students with attendance concerns or queries, playing a crucial part in ensuring a supportive and engaging student experience. Your ability to communicate effectively and resolve issues efficiently will directly contribute to student retention and satisfaction.

Key Responsibilities:

Absenteeism Follow-Up:

Proactively contact students and/or parents in cases of consecutive absences or low attendance, addressing concerns with empathy and professionalism.

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